Position ID: I300063
Location: Iola, WI
The Customer Service Associate will support the e-Commerce business by handling all customer inquiries thru phone mail or electronic contact. Project a professional company image thru phone and email interaction.
Duties and Responsibilities:
- Answer phones professionally and promptly and respond to inquires about products and services.
- Setup customers & key orders into the current fulfillment systems used
- Identify, research, and resolve customer issues using the computer system.
- Up sell products and services.
- Research billing and shipping inquires product availability and details about the products.
- Input data into a variety of data entry systems
- Other tasks as assigned.
- Assist customers with digital product download issues on various platforms
Requirements:
- High School Diploma or equivalent required
- 1-2 years of Customer Service required in a call center environment preferred
Other Skills and Abilities:
- Excellent verbal and written communication skills
- Ability to multitask
- Listen effectively
- Ability to work in a fast paced environment
- Keyboarding/typing skills, basic knowledge of computer programs (email, excel word)
EOE
If you are interested in applying for this position, please complete our online application.